| Heading: |
MyCSP: Standards |
| Question ID: |
1812880 |
| UIN: |
60017 |
| House: |
Commons |
| Date tabled: |
2025-06-16 |
| Asking Member ID: |
3973 |
| Asking Member display name: |
Grahame Morris
|
| Asking Member handle: |
grahamemorris
|
| Asking Member Twitter reference: |
@grahamemorris
|
| Member interest: |
false |
| Question text: |
To ask the Minister for the Cabinet Office, how many and what proportion of calls to MyCSP went unanswered in each of the last six months. |
| Is named day: |
true |
| Date of holding answer: |
|
| Date answered: |
2025-06-19 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
5305 |
| Answering Member display name: |
Georgia Gould
|
| Answering Member handle: |
georgia_gould
|
| Answering Member Twitter reference: |
@georgia_gould
|
| Correcting Member ID: |
|
| Correcting Member display name: |
|
| Correcting Member handle: |
|
| Correcting Member Twitter reference: |
|
| Answer text: |
The scheme administrator, MyCSP, received on average 30,090 calls into their enquiry centre between December 2024 - May 2025 as shown in the table below. 24% of all calls received were unanswered by MyCSP. CallsDec-24Jan-25Feb-25Mar-25Apr-25May-25AverageC... |
| Original answer text: |
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| Comparable answer text: |
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| Answering body ID: |
53 |
| Answering body name: |
Cabinet Office |
| Tweeted: |
true |