| Heading: |
MyCSP: Complaints |
| Question ID: |
1812882 |
| UIN: |
60019 |
| House: |
Commons |
| Date tabled: |
2025-06-16 |
| Asking Member ID: |
3973 |
| Asking Member display name: |
Grahame Morris
|
| Asking Member handle: |
grahamemorris
|
| Asking Member Twitter reference: |
@grahamemorris
|
| Member interest: |
false |
| Question text: |
To ask the Minister for the Cabinet Office, what recent assessment she has made of the adequacy of how (a) complaints and (b) errors are (i) identified and (ii) dealt with by MyCSP. |
| Is named day: |
true |
| Date of holding answer: |
|
| Date answered: |
2025-06-19 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
5305 |
| Answering Member display name: |
Georgia Gould
|
| Answering Member handle: |
georgia_gould
|
| Answering Member Twitter reference: |
@georgia_gould
|
| Correcting Member ID: |
|
| Correcting Member display name: |
|
| Correcting Member handle: |
|
| Correcting Member Twitter reference: |
|
| Answer text: |
There is a robust governance procedure that monitors and reports on all aspects of performance against service levels and performance metrics. This includes regular meetings with MyCSP to review trends and analyse opportunities for improvement and correct... |
| Original answer text: |
|
| Comparable answer text: |
|
| Answering body ID: |
53 |
| Answering body name: |
Cabinet Office |
| Tweeted: |
true |