| Heading: |
Social Security Benefits: Telephone Services |
| Question ID: |
1807453 |
| UIN: |
55886 |
| House: |
Commons |
| Date tabled: |
2025-05-30 |
| Asking Member ID: |
5122 |
| Asking Member display name: |
Manuela Perteghella
|
| Asking Member handle: |
mp4stratford
|
| Asking Member Twitter reference: |
@mp4stratford
|
| Member interest: |
false |
| Question text: |
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce call waiting times for claimants. |
| Is named day: |
false |
| Date of holding answer: |
|
| Date answered: |
2025-06-09 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
163 |
| Answering Member display name: |
Sir Stephen Timms
|
| Answering Member handle: |
stephenctimms
|
| Answering Member Twitter reference: |
@stephenctimms
|
| Correcting Member ID: |
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| Correcting Member display name: |
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| Correcting Member handle: |
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| Correcting Member Twitter reference: |
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| Answer text: |
DWP reviews forecasted telephony demand and plans resourcing accordingly to keep wait times down. Wait time performance is frequently reviewed and where DWP’s telephony is delivered by an outsourced provider we use the Key Performance Indicator of percent... |
| Original answer text: |
|
| Comparable answer text: |
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| Answering body ID: |
29 |
| Answering body name: |
Department for Work and Pensions |
| Tweeted: |
true |