| Heading: |
Revenue and Customs: Telephone Services |
| Question ID: |
1787701 |
| UIN: |
40450 |
| House: |
Commons |
| Date tabled: |
2025-03-24 |
| Asking Member ID: |
1521 |
| Asking Member display name: |
Mrs Sharon Hodgson
|
| Asking Member handle: |
SharonHodgsonMP
|
| Asking Member Twitter reference: |
@SharonHodgsonMP
|
| Member interest: |
false |
| Question text: |
To ask the Chancellor of the Exchequer, pursuant to the Answer of 4 March to Question 33256 on Revenue and Customs: Telephone Services, (a) what steps her department is taking to decrease the average wait time for calls to be answered by HMRC and (b) what |
| Is named day: |
true |
| Date of holding answer: |
|
| Date answered: |
2025-03-28 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
4797 |
| Answering Member display name: |
James Murray
|
| Answering Member handle: |
jamesmurray_ldn
|
| Answering Member Twitter reference: |
@jamesmurray_ldn
|
| Correcting Member ID: |
|
| Correcting Member display name: |
|
| Correcting Member handle: |
|
| Correcting Member Twitter reference: |
|
| Answer text: |
HMRC received additional funding last year to recruit more customer service advisers to help improve telephony performance. HMRC recognise the real difficulties that delays on phones cause customers. At the end of last year, performance on helplines had i... |
| Original answer text: |
|
| Comparable answer text: |
|
| Answering body ID: |
14 |
| Answering body name: |
Treasury |
| Tweeted: |
true |