| Heading: |
Electronic Government: Complaints |
| Question ID: |
1785480 |
| UIN: |
38908 |
| House: |
Commons |
| Date tabled: |
2025-03-17 |
| Asking Member ID: |
5361 |
| Asking Member display name: |
James McMurdock
|
| Asking Member handle: |
|
| Asking Member Twitter reference: |
James McMurdock
|
| Member interest: |
false |
| Question text: |
To ask the Chancellor of the Exchequer, how many complaints her Department has received on the difficulty of (a) accessing and (b) using the Government Gateway. |
| Is named day: |
false |
| Date of holding answer: |
|
| Date answered: |
2025-03-25 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
4797 |
| Answering Member display name: |
James Murray
|
| Answering Member handle: |
jamesmurray_ldn
|
| Answering Member Twitter reference: |
@jamesmurray_ldn
|
| Correcting Member ID: |
|
| Correcting Member display name: |
|
| Correcting Member handle: |
|
| Correcting Member Twitter reference: |
|
| Answer text: |
HMRC has 56 million active users of Government Gateway, who successfully used Government Gateway 435m times for the period 1 April 2024 – 14 March 2025. In the same period HMRC received 472 complaints in respect of accessing and/or using the service. |
| Original answer text: |
|
| Comparable answer text: |
|
| Answering body ID: |
14 |
| Answering body name: |
Treasury |
| Tweeted: |
true |