| Heading: |
Department for Work and Pensions: Telephone Services |
| Question ID: |
1785496 |
| UIN: |
38762 |
| House: |
Commons |
| Date tabled: |
2025-03-17 |
| Asking Member ID: |
5172 |
| Asking Member display name: |
Dan Aldridge
|
| Asking Member handle: |
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| Asking Member Twitter reference: |
Dan Aldridge
|
| Member interest: |
false |
| Question text: |
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to (a) reduce waiting times on her Department's helplines and (b) prevent calls from being cut off after long waiting periods. |
| Is named day: |
false |
| Date of holding answer: |
|
| Date answered: |
2025-03-25 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
4979 |
| Answering Member display name: |
Andrew Western
|
| Answering Member handle: |
andrewhwestern
|
| Answering Member Twitter reference: |
@andrewhwestern
|
| Correcting Member ID: |
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| Correcting Member display name: |
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| Correcting Member handle: |
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| Correcting Member Twitter reference: |
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| Answer text: |
(a) Reduce waiting times on Department's helplinesDWP reviews forecasted telephony demand and plans resourcing accordingly to keep wait times down. Wait time performance is frequently reviewed and where DWP’s telephony is delivered by an outsourced provid... |
| Original answer text: |
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| Comparable answer text: |
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| Answering body ID: |
29 |
| Answering body name: |
Department for Work and Pensions |
| Tweeted: |
true |